Privacy NoticeW2D4 is committed to preserving the privacy of all visitors to our website at http://www.wine2dine4.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. INFORMATION THAT WE COLLECT FROM YOU When you visit, register or order products or services on http://www.wine2dine4.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. Please note that as we use PayPal or Sagepay as our online payment processor, we never at any time have any access to your credit card information. This information is held centrally by the payment processor. If you have any questions/comments about privacy, you should email us. USE OF YOUR INFORMATION Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know. DISCLOSURE OF YOUR INFORMATION The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@wine2dine4.co.uk. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. COOKIES Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@wine2dine4.co.uk. SECURITY AND DATA RETENTION We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. ACCESSING AND UPDATING You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@wine2dine4.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. CHANGES TO OUR PRIVACY POLICY Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. CONTACT All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@wine2dine4.co.uk. By Post Wine2Dine4 Limited, The Farmhouse, College Farm, Inglesham, Wilts, SN6 7QU Phone (Weekdays 9:00am -5:00pm): 07932 698 687 Email: info@wine2dine4.co.uk |
We warrant that our wines will be of satisfactory quality and fit for purpose. If you don't like any wine, or if a bottle is broken or spoilt on delivery, we'll replace or credit it – no quibble!
And just a note about availability…
As wine is an agricultural product, we can run out from time to time. If we do have to substitute wines either for an alternative or for a later vintage – we will contact you before shipping. However, we guarantee that we will not use this as an opportunity to advertise a good wine and replace it with an inferior one.
By providing your details to Wine 2 Dine 4 on our web site, you agree to Wine 2 Dine 4 maintaining, recording and using this information for the purposes of processing your orders, improving our service to you and informing you of special offers. All data is however, legally collected and maintained in accordance with the Data Protection Act 1998.
Wine 2 Dine 4 takes your privacy extremely seriously and will not pass your details to any third party without your express permission except of course where we have to do so in order to process your order.
You can choose the exact date you want your gift delivered.
For the safety of your order and for your peace of mind, all our deliveries are sent by Fedex who have an excellent track record.
Unlike some of our competitors, we do not make a profit out of carriage services and only charge the true cost.
Our standard next day delivery charge is £5.99
Saturday deliveries are also now available at £15 surcharge.
Please note, your order must be placed before 3.30pm for a next day service.
All the wine gift prices quoted on this site include our remarkable carrier approved, 100% recyclable, 'Air Pack' transit bags as standard. However, for that extra 'wow' factor why not add a wooden presentation box with wood wool packing?
The Air Pack bags have an advanced design that moulds itself around your wine gift to provide maximum protection and uses multi chamber technology to ensure that even in the event that one of these chambers becomes punctured during transit your wine gift is still protected.
Both the wooden presentation boxes and the Air Pack bags are protected in recyclable courier approved double walled corrugated board boxes to ensure your wine gift arrives safely and in pristine condition.
We guarantee that your credit card details are safe with us. 100%.
Our website doesn't store your credit cards. All our online card sales go through the extremely trusted, well known "household name" that is SagePay (formally Protx). They handle it all. They run the secure 128bit encrypted servers. They process the money. They check for fraud and stop lost or stopped cards being used.
If you order over the phone, our fully trained and security checked staff type your credit card details straight into the SagePay secure encrypted online terminal. They will never log, record or even write down your credit card details... anywhere... ever. If you phone up again to add more to your order. They'll need to take the card details again.
If you have a PayPal account, you can also choose to pay via PayPal. It's quick, easy and also an amazingly secure method of payment. However, we'd prefer you to use SagePay when using credit/debit cards.
We hope this gives you 100% peace of mind. If you are at all concerned, please call us on 07932 698 687 and ask to speak with Bob or Debbie.
To place your order by phone please call us on 07932 698 687 between 9.00am and 5.30pm, Monday - Friday.