Wine 2 Dine 4
Terms and Conditions
The following terms and conditions apply if you wish to buy wine from us or if you use our website – and by registering on the web site you are agreeing to be bound by them.
Customer Promise:
We warrant that our wines will be of satisfactory quality and fit for purpose. If you don’t like any wine, or if a bottle is broken or spoilt on delivery, we’ll replace or credit it.
Returns:
You must advise us of any damages on delivery within 48 hours of receipt. In the case of spoiled wines, you must notify us within 90 days from delivery.
All refunds or reimbursements will be paid within 30 days of you notifying us of your wish to return the wine – providing that the wine has been collected by our carrier. Any wines collected by our carrier must be in their original packaging wherever possible in order to prevent further breakages.
Under the Home Shopping:Distance Selling regulations private purchasers have the right to cancel the order up to 7 days after receipt of items if the items have not been used. This does not apply to items made to a purchasers own specification (eg. Personalised labels, personalisation, own branding etc). Cancellation of orders must be made in writing – either by letter, fax or email. Verbal cancellation is not sufficient. In the rare event that a customer needs to cancel an order after it has been delivered correctly and within the time advised, we reserve our right to charge for the cost of the return of the order and for any damage that occurs in transit.
The Home Shopping:Distance Selling Regulations do not apply to Business purchases.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Availability:
As wine is an agricultural product, we can run out from time to time. If we do have to substitute wines either for an alternative or for a later vintage – we will contact you before shipping. However, we guarantee that we will not use this as an opportunity to advertise a good wine and replace it with an inferior one.
Prices and Payment:
All prices are quoted in sterling, either per bottle or per case, as indicated. All prices include VAT but exclude delivery.
We accept payment by Switch, Visa, Mastercard and JCB but unfortunately not Amex at this time. If you are shopping from a country with a different currency to GBP, you can still place your order and your credit card company will convert the transaction to your own currency.
Delivery:
We deliver to any UK address, excluding the Channel Islands.
Orders of 5 cases or more qualify for FREE DELIVERY and 5% discount!
Delivery will be charged at our standard carriage cost. (see our Delivery & Returns section for prices).
Orders of less than a case or including an incomplete case can be sent out but will receive an extra charge of £3.00 – with the exception of gift orders which are as marked.
Orders are sent with a two day carrier, who will deliver during the day, Monday to Friday. We are not able to specify a time, but you can request that the case be left with a neighbour or another safe place if you are out. We aim to deliver within a week of receiving your order, usually within 3 days, although delays are likely at Christmas.If you have not received your order by the date you have been told to expect or within 10 days, please let us know. Please be sure to order in plenty of time at Christmas as delays are expected at this time of year.
Delivery charges for personalised wines are detailed under the Delivery section of the main menu.
Age Restrictions:
It’s against the law to sell wine to anyone who is not 18 years old or over. By placing an order with Wine 2 Dine 4 you are confirming that you are at least 18 years old.
If you’re buying wine as a gift, the recipient must also be over 18 years old. If our couriers have any doubt of the age of the recipient, they will ask for some form of ID and if not satisfied, they’re not permitted to leave the wine.
Once the wine has been delivered according to your instructions, it then becomes the recipient’s responsibility.
Limitation of Liability:
Customers should be aware of the following risks and warnings:
Alcohol should be consumed in moderation. Check your drinking on either of these links:
www.drinkaware.co.uk
www.downyourdrink.org.uk
Full cases of wine are heavy – so take care when lifting. Wine can stain if spilt, especially red wine – so extra care should be taken. Sparkling wines and champagne can be volatile so take extra care when opening and always point the cork away from yourself and others.
Data Protection:
By providing your details to Wine 2 Dine 4 on our web site, you agree to Wine 2 Dine 4 maintaining, recording and using this information for the purposes of processing your orders, improving our service to you and informing you of special offers. All data is however, legally collected and maintained in accordance with the Data Protection Act 1998.
Wine 2 Dine 4 take your privacy extremely seriously and will not pass your details to any third party without your express permission except of course where we have to do so in order to process your order.
Intellectual Property Rights:
All trademarks (including the Wine 2 Dine 4 logo), copyright, database rights and any intellectual property rights in and to all parts of this web site including text graphics, logos, banners, images etc, is either the property of Wine 2 Dine 4 or the applicable licensor.
General:
Wine 2 Dine 4 shall not be liable for any delay in delivering your wine if that delay is the result of circumstances outside of our control such as war, riot, civil commotion, malicious damage, fire flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this agreement.
Please note that the sale of goods only takes place when the wine is despatched from our warehouse. Up until that time, no charge will be made to your credit or debit card and Wine 2 Dine 4 will not be bound to supply the goods at the price.
Wine 2 Dine 4 reserve the right to amend or add to these Terms and Conditions at any time for reasons of security, legality or compliance with regulations. We will not use this right to vary the terms of any special offers.
Disclaimer:
Wine 2 Dine 4 has made every effort to ensure that the information on this web site is accurate, correct and up to date. However, Wine 2 Dine 4 shall not be liable to any individual or business for any damage or loss which may have occurred from the use of any information contained on this web site.
